Dear: Valued Customer
We are contacting you today because we have your name in our customer database as being a user of our SX-70 Time Zero Film, specifically for artistic purposes. In addition, your SX-70 portfolio is showcased in Polaroid’s creative gallery at www.polaroid.com. Because you have been such a valued customer, we wanted to inform you of a technical problem that we have just uncovered with our Time Zero product. Due to a change in manufacturing process, current supplies of Time Zero film no longer have the ability to be “manipulated” for Creative purposes. This is an unintended and unanticipated consequence of a process change.
We understand the passion that the artistic community has for this Creative Uses technique and want to assure you that we are taking this situation very seriously. We are currently working on possible solutions, though we cannot promise a replacement product. We are sorry for this situation and again, are treating it with the utmost urgency and would expect to have some preliminary news in several days. We will post further updates on our web site as they become available.
Based on the current situation, we would also like to inform you that we will be removing all informational and instructional material on SX-70 Manipulation from our web site including all artist’s portfolios. We regret having to make this decision but we feel that we cannot promote this Creative Use of Time Zero film until we have a solution for the problem we are currently facing. If you have further questions, please call our Technical Assistance Support line at 800-225-1618.